We are Vivacom, Bulgaria’s industry-leading communications services provider. We serve the needs of more than 4 million customers with a network of 230 outlets throughout the country.
From our foundation as Bulgaria’s first telecoms operator to establishing one of its best-known brands, we are a leader in providing high tech services that support a modern and dynamic economy.
At Vivacom we believe in the ethos of being connected anytime, anywhere. That’s why we take an out-of-the-box approach to developing and providing innovative technological solutions that meet our customers’ needs.
Our mission is to provide personalized services that reflect ourcustomers’ needs, such as: mobileand fixed voiceservices,high speedbroadband internet throughfibre optic,copperand satelliteinfrastructure,data transmission services viamobile and fixednetworks, and individualtelecommunication solutionstailor-madeforclients.
Our commitmentto the societydoes not only include providing high quality products and services.Our socialresponsibilities, unified undertheVivacom Fund, include investing millions of BGN annually into education, culture, sports, and charity initiatives that support Bulgarians and help them develop their full potential.
Ourinspirationis ourwork and our customers areat the heart ofeverything we do.
![]() | MissionOur mission is to provide high quality telecommunication services and world-class customer service. The customer is at the core of all our work. |
![]() | VisionOur vision is to be the preferred provider of telecommunications services in Bulgaria. We aim to achieve outstanding results today and make decisions that will positively impact our consumers tomorrow. |
![]() | DistributionWe have a mature distribution network with more than 230 retail outlets offering our products and services along with a top-quality customer service experience. |
![]() | HistoryVivacom has come a long way in a short amount of time to establish itself as Bulgaria’s biggest telecommunications services provider. We place great value and importance on our history and how it has helped shape the organization into what it is today.
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![]() | Certifications & StandardsVivacom Integrated Management Systemis certified and continuously maintained in accordance with international standards:
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